Privacy Policy
We all need a bit of privacy sometimes, and at Velovie we are determined to give you all of the alone-time you need. We will use your data to get your goods delivered as quickly as possible, and if you choose to subscribe we'll use it to make sure any marketing is nice and relevant for you. This page describes (in quite some detail!) how we deal with your online privacy & online security.
1.
INFORMATION WE COLLECT
If you place an order on www.velovie.cc we will need to collect your name, e-mail address, billing & shipment information so that we can get your order dispatched nice and smoothly. Rest assured that we do not store any payment details.
If you sign up for the newsletter, set up an account or engage in campaigns like surveys or competitions, then we will need to collect some key pieces of information from you. This information may include your name, country of residence, gender & delivery information. Subject to you permissions, other pieces of data such as IP address, device type, or browsing behaviour may also be collected. This additional data may be used to ensure any marketing material is interesting and relevant for you
If you create an account at Velovie we will collect your information on a secure server. You are asked to fill in your name, e-mail address, and shipment information so that you don’t have to fill in this again for any following purchases.
With your permission, we will send you emails containing news of our latest features, products, offers & other promotional activities of Velovie. If you'd rather not have this, please use the handy unsubscribe button which is at the bottom of every email we send.
2
PURPOSES FOR USING PERSONAL DATA
We have set out below a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
Collapsible content
To register you as a new customer:
We will collect (a) Identity (b) Contact data.
The lawful basis/legitimate interest in this example is the Performance of a contract with you.
To process & deliver your order including managing payments, fees & charges:
We will collect (a) Identity (b) Contact, (c) Financial, (d) Transaction, (e) Marketing & Communications data.
The lawful basis/legitimate interest in this example is the Performance of a contract with you.
To manage our relationship with you:
Which will include notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey. We will collect (a) Identity, (b) Contact, (c) Profile, (d) Marketing & Communications data.
The lawful basis/legitimate interest in this example is the (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).
To enable you to partake in a prize draw, competition or complete a survey:
We will collect (a) Identity, (b) Contact, (c) Profile, (d) Usage, (e) Marketing & Communications data.
The lawful basis/legitimate interest in this example is the (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business).
To administer and protect our business and this website:
Which includes includes troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data. We will collect (a) Identity, (b) Contact, (c) Technical data.
The lawful basis/legitimate interest in this example is the (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation, such as the payment of corporation tax, or if compelled by order of a Court, or as part of legal proceedings.
To deliver relevant content to you & understand it's effectiveness:
We will collect (a) Identity, (b) Contact, (c) Profile, (d) Usage, (e) Marketing & Communications, (f) Technical data.
The lawful basis/legitimate interest in this example is that is it (a) Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences:
We will collect (a) Technical, (b) Usage data.
The lawful basis/legitimate interest in this example is that it is (a) Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
To make suggestions and recommendations to you:
Specifically about goods or services that may be of interest to you. We will collect (a) Identity, (b) Contact, (c) Technical, (d) Usage, (e) Profile data.
The lawful basis/legitimate interest in this example is that it is (a) Necessary for our legitimate interests (to develop our products/services and grow our business).
3
INFORMATION SHARING
We will not share (or sell) the information you provide us on our website with third parties. If you choose to engage with our profiles on social media, please be sure to review the privacy policies & settings on the relevant social network's site to make sure you understand & agree with the information they are sharing. If you do not want social media sites to collect information about your activity on our (Velovie's) profiles, then you should avoid visiting or engaging with them. For example, you should not click a "like" button on a post. Unless it's super cool, then you should stop worrying about the data and shoot from the hip.
4
ONLINE SECURITY
When you place an order we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us, to protect it from unauthorised use. In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. In any such circumstance safeguards such as Standard Contractual Clauses or Adequacy Decisions will be employed. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is stored securely at all times. This includes measures like regular security audits and access controls for employees. We also recommend all of our customers take sensible measure to protect their data, like using strong passwords, and not leaving your personal data on the table at a coffee stop.
All our employees who have access to, or are involved in the processing of personal information respect the confidentiality of personal information. We also ride bikes a lot which whilst not necessarily directly relevant to data protection, it does tell you that we're way more focused on riding with mates than criminal data stuff.
Our website may include links to external websites operated by other organisations. They may collect personal information from visitors to their site. Velovie cannot guarantee the content or privacy practices of any external websites and does not accept responsibility for those websites.
5
COOKIES
We may use ‘cookies’ on our website that serve to identify your computer. When you visit the Velovie website, unique cookies are placed to distinguish your browser from all other browsers that visit our sites. We may also use cookies for profiling or targeted advertising.
Most browsers give you the choice to accept or reject cookies by modifying your browser preferences. You have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. Please note that if you choose to reject all cookies, certain parts of this site may not be available to you or may not function properly. In addition, Velovie may use Google Analytics to monitor activity on our websites. To learn how Google Analytics collects and processes data, please visit www.google.com/policies/privacy/partners.
6
ONLINE ADVERTISING
Velovie advertises using Google AdWords and Facebook Advertising. As described above we may collect information regarding how you browse our website, engage on our social media profiles & shop in order to improve your customer experience, improve our customer service and provide you with communications and promotions. The aim of our advertising is to serve users with the most relevant content possible.
To avoid seeing our online advertising, based on your usage of our website, please unsubscribe from our marketing and, delete and disable cookies in your browser for our website. If you only unsubscribe from our marketing without deleting your cookies, you may still see online ads based on your previous visits to our site.
Any advertising you see after you have completing the two steps above is not based on your browsing or order history on our website. It is either circumstantial, you happen to be visiting a website where we choose to advertise, or it is based on information you have shared with Facebook.
7
YOUR RIGHT TO BE FORGOTTEN
By submitting your personal information, you give your consent to use that information as set out in this privacy policy. You have the right to have your data deleted from our records. You can request any information you have submitted via our website or forms be removed. Upon request, we must delete the data within 1 month. Data relating to an order cannot be deleted unless the order was made over 6 years ago, however the data shall not be used for marketing purposes. You can request deletion of your data via email at info@velovie.cc with the subject line "DATA DELETION REQUEST: Name Surname".
8
CHILDREN'S DATA
The Velovie website is not designed for nor is is targeting children or minors.
9
CHANGES TO THIS POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Last Updated: November 2024.
10
ANY OTHER QUESTIONS:
If you have any questions or want to know more about how your information is used, or if you want to alter or delete your personal information, please contact us at privacy@velovie.cc.
